Frequently Asked Questions

Everything you need to know about your PANE Official experience.

What is the standard shipping timeframe?

We process orders within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international delivery can take between 7-14 business days depending on your location.

How can I return or exchange an item?

We offer a 30-day return policy for all unworn items with original tags attached. To initiate a return or exchange, please visit our online Returns Portal and follow the step-by-step instructions.

How do I know which size to choose?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit or checking the product description for fit notes.

What payment methods do you accept?

PANE Official accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.

Are your materials sustainably sourced?

Quality and responsibility are at our core. We partner with ethical manufacturers and prioritize high-quality fabrics like organic cotton and recycled blends to ensure both longevity and a reduced environmental footprint.

Can I modify or cancel my order after it's placed?

To ensure fast delivery, we begin processing orders immediately. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team via live chat or email.